= пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ
151  
3 151 
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| [книга] |
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| Beschwerde-management : Unzufriedene Kunden als Chance / Claudia Grotzebach |
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: | |
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| Berlin : Cornelsen |
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| 2010 |
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| 134 p. : ill. ; 16 cm |
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ISBN: | 978-3-589-23807-1 |
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| 316.6 |
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| ----------------- | --------------------------------------------------- | | A35919  ЧН 316/G89 | | 2010009340 | | Заема се за дома | | |
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