= пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ [пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ]
378  
11 378 
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| [книга] |
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| Beschwerden und Reklamationen managen : Kritische Kunden sind gute Kunden! / Udo Haeske |
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: | |
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| Weinheim,Basel : Beltz |
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| 2001 |
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| 178 p. : ill. ; 23 cm |
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ISBN: | 3-407-36373-7 |
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| 316.6 |
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| ----------------- | --------------------------------------------------- | | C203175  ЧН 316/H13 | | 2002004419 | | Заема се за дома | | |
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